Thule Org Sol SA

Thule Group is world leader in products that make it easy to bring along the things you care for – easily, securely and in style – when living an active life. Under the motto Active Life, Simplified. we offer products within Sport&Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter equipment by car), Packs, Bags & Luggage (e.g. computer and camera bags, luggage and hiking backpacks), RV Products (awnings, bike carriers and tents for motorhomes and caravans) and Active with Kids (bike trailers, strollers and child bike seats).

Thule Group has approximately 2,200 employees at 9 production facilities and 35 sales offices worldwide. Its products are sold in more than 140 markets and sales in 2017 amounted to SEK 5.9 billion.

Thule Organization Solutions SA/NV (Bags Division of the group) based in Louvain-la-Neuve, Belgium is currently looking for a:

Customer Service Specialist


Your responsibilities


  • The Customer Service Specialist has the primary responsibility to provide to the customer a fast and efficient service level and be the primary contact for Export customers enquiries
  • Manage the full order process Input of customer orders into the ERP system (M3) to meet customer expectations.
  • Releasing orders in accordance with promised dates to ensure commitments are met.
  • Managing and communicate back orders with customers and sales.
  • Contact with the accounting department if the customer account is held for unpaid invoices.
  • Coordinate with Demand Planning and Sales as needed to resolve issues, Email and phone contact with customers, forwarders and other departments within the Thule Group.
  • Administrative duties: filing of all orders, credit notes, , mailing, management of shipping documents (CO, bill of lading, CMR) and related
  • Reporting of back orders, open orders, weekly sales, and general problem resolution


Knowledge, experience and skills


  • You hold a bachelor
  • At least 2 years’ experience in a similar position.
  • Good computer skills; Advanced knowledge in MS Office: Outlook & Excel
  • Experience dealing with customers, knowledge of export processes is a plus.
  • Mandatory fluency in 3 languages: French, English, Dutch - Verbal and Written skills.
  • Experience working in an international environment is a plus




  • Open minded, enthusiastic and stress resistant.
  • Ability to work independently and efficiently, as well as in a team.
  • Multitasking as in ability to switch from one task to another one immediately while manage priorities
  • Excellent communication skills
  • Flexible and organized person
  • Pro activity


We believe in strong team work both within your own team but also across teams. We strive to be an open and curious organization, sharing our knowledge and inspiring one another. Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are. We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.

Type of employment Tillsvidareanställning
Contract type Unknown
Number of positions 1
Working hours 100%
City Louvain la Neuve
Country Belgium
Reference number 2018/162
  • Vanessa Fort, +32 81 62 60 62
Published 12.Apr.2018
Last application date 12.May.2018 11:59 PM CET

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