Thule Inc, Seymour

Thule Group is world leader in products that make it easy to bring along the things you care for – easily, securely and in style – when living an active life. Under the motto Active Life, Simplified. we offer products within Sport&Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter equipment by car), Packs, Bags & Luggage (e.g. computer and camera bags, luggage and hiking backpacks), RV Products (awnings, bike carriers and tents for motorhomes and caravans) and Active with Kids (bike trailers, strollers and child bike seats).


Thule Group has approximately 2,200 employees at 9 production facilities and 35 sales offices worldwide. Its products are sold in more than 140 markets and sales in 2017 amounted to SEK 5.9 billion.


www.thulegroup.com

RESPONSIBILITIES:
  • Reception activities including lobby gate-keeping, switchboard and inbound call management.
  • Mailroom activity coordination and management – including processing of incoming and outgoing mail, creating/updating mailboxes, maintaining mailroom supplies and cleanliness.
  • Coordination of 3rd party support vendors for service and repairs as required.
  • Management of inbound written Customer communication through Thule electronic channels – including reading, resolving & responding to requests and inquiries.
  • Daily reporting of established metrics on telephony & transactional activity.
  • Supporting general Customer Service activities as needed.
  • Attend Customer Service training events as required.
  • Attend events and trade shows as required.
  • Other projects and responsibilities assigned by management team.
 RECOMMENDED POSITION REQUIREMENTS:
  • High School education or equivalent.
  • Excellent verbal and written communication skills.
  • Strong computer skills (MS Office applications (Word/Outlook and Excel including internet navigation).
  • Ability to work in a team as well as independently.
  • Ability to multitask and prioritize workload.
  • Good mechanical and problem solving skills.
  • Mandatory OT required during peak season and as needed to support departmental goals.
  • Ability to lift and carry 20lbs or more.
  • Working knowledge of Oracle or other ERP systems is a plus.
  • Experience working with, or knowledge of, Thule products is a plus.
  • Previous Customer Service experience in the consumer goods industry is a plus.

We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled.

We believe in strong team work both within your own team but also across teams. We strive to be an open and curious organization, sharing our knowledge and inspiring one another. Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are. We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.

Type of employment Tillsvidareanställning
Contract type Unknown
Number of positions 1
City Seymour, CT
Country United States
Reference number 2018/71
Published 26.Feb.2018
Last application date 26.Mar.2018 11:59 PM CET

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